Support Center
We're here to help you master Japanese with YumeGo
Contact Support
Contact Information
24/7 Support
Our support team is available around the clock to assist you with any questions or issues.
Frequently Asked Questions
Find quick answers to common questions
Puis-je débloquer plus de titres du catalogue japonais avec un VPN ?
Oui. Certains utilisateurs utilisent un VPN pour accéder à des catalogues régionaux supplémentaires. Vous pouvez utiliser notre lien partenaire Planet VPN si cela correspond à votre besoin.
Lien partenaire Planet VPN (affilié).
How do I install the YumeGo Chrome extension?
Visit the Chrome Web Store, search for 'YumeGo', and click 'Add to Chrome'. Once installed, navigate to Netflix or Disney+ and start translating Japanese subtitles!
What's the difference between Free and Premium plans?
New users get a 10-day free trial with unlimited access, no credit card required. After the trial, pick Premium to keep unlimited translation time, detailed statistics, and full learning history — or stop anytime, no automatic charge.
Which streaming platforms are supported?
YumeGo currently supports Netflix and Disney+. We're working on adding more platforms based on user demand. Check our roadmap for upcoming features!
How accurate are the translations?
YumeGo uses DeepSeek AI, one of the most advanced translation engines available. Translations are context-aware and tailored for Japanese learners, with JLPT level indicators to help track your progress.
Can I export my learning data?
Yes! Premium users can export their translation history, favorite phrases, and learning statistics in CSV or JSON format from the dashboard.
Is my data secure?
Absolutely. We use industry-standard encryption (HTTPS, bcrypt password hashing, Laravel Sanctum tokens) and never share your personal data with third parties without consent. See our Privacy Policy for details.
How do I cancel my subscription?
You can cancel your subscription anytime from your dashboard. Go to Settings > Subscription > Manage Subscription. Your access continues until the end of your billing period.
Do you offer refunds?
Yes, we offer a 14-day money-back guarantee for all new subscriptions. Contact our support team if you're not satisfied with YumeGo within 14 days of your purchase.
Still need help?
If you couldn't find the answer you're looking for, our support team is ready to assist you.